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Virgin Media Pace Box Error Codes

Got the LOADING dialogue which eventually disappeared. If you wish me to contact you by phone, please advise me of the best contact number to reach you. It is very easy for techs and agents to get a jaded view of our services because all they deal with is faults. The region that fell outside the SLA was an enquiry sent with details using a Darlington address. http://digitalfishbowl.net/virgin-media/virgin-media-error-codes-ld-20.html

Clearly if everyone presses option 1 then all the data is useless. Sometimes when changing a channel, I'll get a message saying I have not subscribed (though I have). However, my criticism remains valid. First you need to open TV Care. Discover More

No, create an account now. It's actually a fantastic way of looking like you provide customer service, when in fact what you provide is customer aggravation. She accepts that reliability has been a problem nationally - and for for years. The program guide gets lost when you turn the box off at the power of course, but when you plug it back in, the guide is not downloaded from standby -

My own email address has been available to my customers, but not to spammers for at least 2 years, and I get almost no spam. I wish that I could say that I now have a working tv box - unfortunately I dont. I appreciate that there are issues that effect some customers, but if the service was so bad, would we get an increase in buys that outstrip our customer growth in Qtr3. That is the Faults team, not Customer Services.

The outcome of the feedback would fall in line with our training and possibly disciplinary process, however I cannot comment on specific instances. 3. I'll invite our members to contribute to that log. Let me tell you why I don't just immediately to what you ask. http://help.virginmedia.com/system/viewArticle.jsp?uuid=863DDE09-96BE-4E60-9BB1-85721B5F4AC1 I am eager to co-operate fully on correcting errors of fact or interpretation.

g. It then acted peculiar, it kept going through the numbers like it does when you reboot the system. sjp, May 4, 2011 sjp, May 4, 2011 #2 May 4, 2011 #3 of 5 Paul Webster Member 48 0 Nov 16, 2003 UK My TiVo is able to access the It offers an OK but of course e- the remote is ....

If you have received this email in error, please delete it from your system: its use, disclosure or copying is unauthorised. http://www.techwatch.co.uk/forums/threads/virgin-hd-v-box-error-ld-20-ld-30.101932/ I see on your account that this fault was reported on the 24th August and referred to our 2nd line techs. Our SLA is 48 hours to answer webmails. The region that fell outside the SLA was an enquiry sent with details using a Darlington address.

If you can give me a little latitude and give me the details of the fault, I will be more than happy to get it resolved. this contact form d. (c) is made worse because the up/down channel buttons on the remote are incredibly bad - you have to press very hard to get them to operate sometimes. Home News Forum Articles Welcome back Join CF You are here: Home | Forum | Pace box error codes You are currently viewing our boards as a guest which gives After that I got no response from the red button, except that the box green LED came on to show it heard the remote.

He agrees the program guide is unreliable and has been for a very long time. Your conversations with technicians and agents regarding the reliability of VoD give the impression that the reliability is poor all over the country. By the way, he says he has 3 boxes of his own at home and they are unreliable. have a peek here So now, here we are having replaced the box.

Clearly if everyone presses option 1 then all the data is useless. n. This will explain most, if not all of his problems.

I am in the Bedford area.

That response does not deal with Susan Bostock's astonishingly poor performance either. At least while we are having this dialogue I don't expect you to be charged for your trouble. He thought the SmartCard might be faulty and replaced it. I reported all of this again this morning in ticket number 290842.

http://www.digitalspy.co.uk/forums/s...d.php?t=713362 carnivalist View Public Profile Find More Posts by carnivalist 18-12-2007, 12:02 #17 drintoul Forum Member Join Date: Sep 2001 Location: Blackburn, Lancs Posts: 408 Quote: Originally Posted Please note that we are migrating our email addresses to a company wide address of "@virginmedia.co.uk". Accents are not local though. Check This Out quote 1074" again.

Whatever the reason (and please - do let me have that reason) - please address the issues for me, and finally, escalate this to your manager as a complaint about your Kind Regards James Clarke Team Manager Virgin Media Tel: 0161 2962868 Email: [email protected] 12/1/2007 Hello James, Currently, I have 11 - 1 slots open on Wednesday and Friday. My feeling is that these are not faults in my set-top box. With this information I can escalate this to see what we can do to resolve your problem. 2.

I was not in on Friday afternoon so I was not able to chase this up. (And I did not expect to have to...) I have asked him to contact you VoD reliability. There is negligible difference in power usage between on and standby. Thread Tools Search this Thread 30-09-2007, 02:32 #1 NightSurfer Forum Member Join Date: Apr 2007 Location: Cardiff Posts: 1,207 Virgin's Customer Service I phoned Virgin yesterday (Saturday) afternoon after

The box is a Pace Di4010 but it just refuses to boot up, freezing on the word nlt after about 5 seconds of power. Pace box error codes Thread Tools 22-09-2007, 13:29 #1 dtwplanner Inactive Join Date: Sep 2007 Posts: 2 Pace box error codes My NTL Pace box has decided to on about the 6th customer advisor i did ask to speak to the manager and got told suprise suprise 'manager not available' god how i hate them! The web team have confirmed that all the information asked for is relevant in directing the request.

Why Have There Been Previous Support Failures?